Return Policy

Return Policy

All sales are final 

Please do not send your purchase back to the manufacturer.

Exchanges
We only consider replacing items if they are defective or damaged or shipped in error. If you need to exchange it for the same item, send us an email at primapolo@mail.com and send your item to: Prima Polo LLC 4234 Carpinteria Ave Suite# 1. Carpinteria California US 93013.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.